point.me Help Center

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point.me Help Center

Help & Troubleshooting

Help & Troubleshooting

Common issues and how to solve them

Search Results

My points didn't transfer immediately - What should I do?

I can't find the same flight I found on point.me on the airline's site—What should I do?

Why don't I see a specific airline on my route search?

Why can't I find availability on a specific airline partner?

Why do my flight options change every time I refresh my search?

Tailoring your flight search to match your point balances and loyalty programs

Why do I see Business Class options when searching for First Class tickets?

Why am I seeing flight options that require more points than I have?

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Account and Login Issues

Can I access point.me on multiple devices?

How do I reset my password?

Why isn't my card or loyalty program supported on point.me?

Can I update my email address after creating an account?

My Flights

What should I do if my flight is canceled?

How do I change or cancel my reservation?

Can I change my class-of-service after booking?

Payment Issues

How do I handle issues with my payment?

Contact Support

Need More help? Submit a Support Ticket.

Is there a number to contact a live agent?

How do I report a bug I am experiencing?