Help & Troubleshooting

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• Help! My points transfer wasn't instant and I'm worried availability might change!
• Help! I can't find the same flight(s) that I found on point.me on the airline booking program's site.
• I know a specific airline flies on the route I'm interested in, but I don't see that option when I search point.me. Why?
• Why can't I find any availability on a particular airline partner?
• Why do my flight options change every time I refresh my search?
• What if I can't find a reward seat on the date I need?
• The taxes & fees displayed on point.me does not exactly match the airline website.
• Why am I seeing flights that can only be booked with points I don't have?
• Why are you showing me flights on airlines that are not partnered with my card program?
• Why do I see flight options in Business Class when I search for First Class?
• Why am I seeing flight options that require more points than I have?
• I came here to book with points. Why do you show me the retail price of a flight?
• Why don't I see the retail price for every flight I find on point.me?
• There are multiple airports in my city/metropolitan region. How do I search for flights from/to all of them at once?
• Something is not working quite right on point.me. How do I report a bug?

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