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Pointers from the point.me team
Is there a number to contact a live agent?
While we don’t offer phone support, our Customer Success team is here for you online during business hours. Our friendly team is passionate about answering your questions and helping you find great deals on flights!
We choose online support for a few key reasons:
- Account Access: We can view your account details to troubleshoot effectively.
- Collaboration: Our team can work closely with product and engineering to resolve issues promptly.
- Efficiency: Online communication is faster and doesn’t involve hold times.
- Record Keeping: We maintain a history of previous interactions, so any team member can assist you seamlessly.
Before reaching out, please check our Knowledge Base—your question may already be answered there!