Frequently Asked Questions (FAQs)
Find answers to common questions about using point.me, managing your account, and booking award flights.
Memberships & Subscriptions
General Miles & Points Information
Common Questions About Using point.me
- Can I use the point.me tool if I don't live in the U.S.?
- Can point.me help with hotel bookings?
- Are award search results only available to elite members or credit card holders?
- Do you offer a best price guarantee?
- Can I see flight availability before subscribing?
- How do I use my coupon code?
- Do you offer refunds?
- What is the Fair Use Policy?
- Are my transactions secure?
- Can I downgrade my subscription?
Concierge Services
- Can my concierge book my hotel?
- Exploring features of the Concierge Services
- Can the concierge team help find cheaper flights?
- Can the concierge team guarantee flights with specific airlines?
- Can point.me help me change or cancel my reservation?
- Do you offer refunds on Concierge Services?
- Can point.me Concierge help with mileage upgrades?
- Can the Concierge team help me find a destination?
- Can I use my subscription payment toward Concierge services?
- Can the Concierge team help with a Round-the-World (RTW) trip?
- Is the Honeymoon Bundle right for me?
- What's the difference between Subscription Plans and Concierge Services?