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point.me Help Center

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Common Questions About Using point.me

Can I use the point.me tool if I don't live in the U.S.?

Can point.me help with hotel bookings?

Are award search results only available to elite members or credit card holders?

Do you offer a best price guarantee?

Can I see flight availability before subscribing?

How do I use my coupon code?

Do you offer refunds?

What is the Fair Use Policy?

Are my transactions secure?

Can I downgrade my subscription?

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Memberships & Subscriptions

How do I gift a point.me subscription to someone?

Is there a limit on 10% Concierge discounts for Premium Plan subscribers?

Exploring the point.me Premium Subscription

Can I earn points on my point.me subscription?

What are the differences between the subscription plans?

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Concierge Services

Can my concierge book my hotel?

Exploring features of the Concierge Services

Can the concierge team help find cheaper flights?

Can the concierge team guarantee flights with specific airlines?

Can point.me help me change or cancel my reservation?

Do you offer refunds on Concierge Services?

Can point.me Concierge help with mileage upgrades?

Can the Concierge team help me find a destination?

Can I use my subscription payment toward Concierge services?

Can the Concierge team help with a Round-the-World (RTW) trip?

Is the Honeymoon Bundle right for me?

What's the difference between Subscription Plans and Concierge Services?

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General Miles & Points Information

Why do I have to pay taxes, surcharges and fees on my award flight?

What is a points transfer?

When should I transfer my points?

What is the difference between points and miles?

Understanding 'Using Points as Cash' vs 'Points Transfer'

How do I combine my points & miles balances within a household?

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