I can't find the same flight I found on point.me on the airline's site—What should I do?

If you're having trouble booking the same flight you found on point.me directly through the airline's site, don’t worry! Here’s what to do:

1. Check the Booking Instructions: Review the custom booking instructions provided with the flight option you found on point.me. These instructions walk you through each step to confirm and book your flight, as different airlines have specific requirements for booking with points. For example, make sure you are searching for "award flights" or "book with miles" if available.

2. Call the Airline Loyalty Program: If you're still unable to find the flight on the airline's site, contact the airline’s loyalty program directly. You’ll find the phone number in the booking instructions for your selected flight. Have the original itinerary you found on point.me ready to ask the agent to locate the same flight and ensure it’s available for booking with points.

Note that many airlines have separate support teams for booking with miles, so make sure to call the loyalty program’s customer service number, not the general one for the airline.