Frequently Asked Questions (FAQs)

Find answers to common questions about using point.me, managing your account, and booking award flights.

Memberships & Subscriptions

• Do you sell gift cards?
• Is there a limit on 10% Concierge discounts for Premium Plan subscribers?
• Exploring the point.me Premium Subscription
• Can I earn points on my point.me subscription?
• What are the differences between the subscription plans?

General Miles & Points Information

• Why do I have to pay taxes, surcharges and fees on my award flight?
• What is a points transfer?
• When should I transfer my points?
• What is the difference between points and miles?
• Understanding 'Using Points as Cash' vs 'Points Transfer'
• How do I combine my points & miles balances within a household?

Common Questions About Using point.me

• Can I use the point.me tool if I don't live in the U.S.?
• Can point.me help with hotel bookings?
• Are award search results only available to elite members or credit card holders?
• Do you offer a best price guarantee?
• Can I see flight availability before subscribing?
• How do I use my coupon code?
• Do you offer refunds?
• What is the Fair Use Policy?
• Are my transactions secure?
• Can I downgrade my subscription?

Concierge Services

• Can my concierge book my hotel?
• Exploring features of the Concierge Services
• Can the concierge team help find cheaper flights?
• Can the concierge team guarantee flights with specific airlines?
• Can point.me help me change or cancel my reservation?
• Do you offer refunds on Concierge Services?
• Can point.me Concierge help with mileage upgrades?
• Can the Concierge team help me find a destination?
• Can I use my subscription payment toward Concierge services?
• Can the Concierge team help with a Round-the-World (RTW) trip?
• Is the Honeymoon Bundle right for me?
• What's the difference between Subscription Plans and Concierge Services?