Can point.me help me change or cancel my reservation?

Absolutely! We’re here to assist you. Please note that changing an award flight itinerary may require restarting the search process.

To cancel itineraries booked by our Concierge team and redeposit your points, we charge a fee of $100 per passenger. If your itinerary was booked outside of point.me, the cancellation fee is $200 per passenger.

If you need help searching for and booking alternative flights, our regular full-service booking fee starts at $200 per passenger.

Please don't hesitate to reach out to our team if you have additional questions!