Troubleshooting
Quick fixes for common issues using point.me, from login problems to search errors.
Payment Issues
My Flights
- What should I do if my flight is canceled?
- How do I change or cancel my reservation?
- Can I change my class-of-service after booking?
Account and Login Issues
- Can I access point.me on multiple devices?
- How do I reset my password?
- Why isn't my card or loyalty program supported on point.me?
- Can I update my email address after creating an account?
Search Results
- I can't find the same flight I found on point.me on the airline's site—What should I do?
- Why don't I see a specific airline on my route search?
- Why can't I find availability on a specific airline partner?
- Why do my flight options change every time I refresh my search?
- Tailoring your flight search to match your point balances and loyalty programs
- Why do I see Business Class options when searching for First Class tickets?
- Why am I seeing flight options that require more points than I have?
- My points didn't transfer immediately - What should I do?