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Troubleshooting
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Overview of point.me
Troubleshooting
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Account & Billing
point.me Self-Serve Subscriptions
point.me Concierge
Pricing & Plans
Just signed up? Getting started with Self-Serve
Which airline and card programs do you support?
Syncing Your Loyalty Balances
Finding Flights
Booking Flights
Concierge
Pointers from the point.me team
General Travel Pointers
Submit a Support Ticket
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point.me Help Center
Troubleshooting
Getting Started
Overview of point.me
Troubleshooting
Search Results
Account & Billing
point.me Self-Serve Subscriptions
point.me Concierge
Pricing & Plans
Just signed up? Getting started with Self-Serve
Which airline and card programs do you support?
Syncing Your Loyalty Balances
Finding Flights
Booking Flights
Concierge
Pointers from the point.me team
General Travel Pointers
Submit a Support Ticket
Troubleshooting
Common issues and how to solve them
What should I do if I have trouble making a payment?
Can I change my email address after I have registered?
Can I use point.me on multiple devices?
I want to speak to a live agent. What is your phone number?
Search Results
Help! My points transfer wasn't instant and I'm worried availability might change!
Help! I can't find the same flight(s) that I found on point.me on the airline booking program's site.
I know a specific airline flies on the route I'm interested in, but I don't see that option when I search point.me. Why?
Why can't I find any availability on a particular airline partner?
Why do my flight options change every time I refresh my search?
What if I can't find a reward seat on the date I need?
The taxes & fees displayed on point.me does not exactly match the airline website.
Why am I seeing flights that can only be booked with points I don't have?
Why are you showing me flights on airlines that are not partnered with my card program?
Why do I see flight options in Business Class when I search for First Class?
Why am I seeing flight options that require more points than I have?
I came here to book with points. Why do you show me the retail price of a flight?
Why don't I see the retail price for every flight I find on point.me?
There are multiple airports in my city/metropolitan region. How do I search for flights from/to all of them at once?
Something is not working quite right on point.me. How do I report a bug?
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