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Frequently Asked Questions (FAQs)
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Account & Billing
point.me Self-Serve Subscriptions
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Pricing & Plans
Just signed up? Getting started with Self-Serve
Which airline and card programs do you support?
Syncing Your Loyalty Balances
Concierge
Pointers from the point.me team
General Travel Pointers
Submit a Support Ticket
Back to home
point.me Help Center
Concierge
Getting Started
Overview of point.me
Setting Up My Account
Using the point.me Tool
Airline Reward Programs
Credit Card Reward Programs
Memberships & Subscriptions
Pricing and Membership Overview
Finding Flights
Booking Flights
Help & Troubleshooting
Search Results
Frequently Asked Questions (FAQs)
Common Questions About Using point.me
Account & Billing
point.me Self-Serve Subscriptions
point.me Concierge
Pricing & Plans
Just signed up? Getting started with Self-Serve
Which airline and card programs do you support?
Syncing Your Loyalty Balances
Concierge
Pointers from the point.me team
General Travel Pointers
Submit a Support Ticket
Concierge
Learn more about our concierge service and when it might be the best choice.
How does the Concierge service work?
Can the Concierge team help find cheaper flights than I can find on my own?
I know I want to use your Concierge service, but don't know which one to request!
I'm working with your Concierge team, but they won't share the details of the flights with me until I pay the remaining balance. Why is that?
I want to fly a specific airline, is this something your Concierge team can guarantee?
I want to travel somewhere but don't know where to go! Can your Concierge team look into multiple destinations for me?
Can your Concierge team help with a Round-the-World (RTW) trip?
I used your Concierge service but need to change/cancel the reservation they booked for me. Can you help?
I purchased a ticket with money, can point.me Concierge help with upgrades using miles?
What is the Honeymoon Bundle?
Am I a good fit for the Honeymoon Bundle?
Flights have been booked! Does your Concierge team assist with hotel bookings?