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Submit a Support Ticket
I used your Concierge service but need to change/cancel the reservation they booked for me. Can you help?
Absolutely! However, changing a reward flight itinerary can sometimes require restarting the reward flight search process.
To cancel itineraries booked by a Concierge and redeposit the points that were spent, we charge a fee of $100 per passenger. If the itinerary was booked outside point.me, the cancellation fee is $200 per passenger.
To search for and book alternative flights with assistance from our Concierge team would incur our regular, full-service booking fee, which starts at $200/passenger.