With the point.me Concierge, you work one-on-one with one of our specialists to construct your dream trip! The Concierge will hunt down the best flights that can be booked with your points and handle every step of the booking process. Working with a Concierge is perfect for complex itineraries, round-the-world trips, or special occasions such as honeymoons. Additionally, the Concierges can help with 'Mileage Runs' to help you pursue and maintain Elite Status.
Here's what to expect when working with a Concierge:
- Our Concierge Service is $200 per passenger for a standard round trip itinerary or 2 one way flights into and out of the same region (Ex: flying into Paris and back from Rome).
- You'll submit a Concierge Request Form to tell us more about your dream trip and the points you have. Share any specific requests or particulars about your trip in the ‘tell us more about you and your dream trip’ field.
- Upon submission, we will process a hold on your credit card for the full quoted Concierge fee, and you will be prompted to book a free consultation with a Points Advisor.
- You’ll work one-on-one with your Points advisor to discuss particulars of your trip and how your Concierge can best serve you.
-
At this point, the hold on your card will be charged. We’ll then match you with a Concierge who specializes in your destination, and your Concierge will reach out with a summary of flight options for you to select from within a day or so of receiving your request.
- In cases where reward availability is limited, the Concierges will work with you to come up with creative alternatives or explore other options.
- Once you've selected an itinerary, the Concierge will advise on the next steps to get it booked as quickly as possible.
- The Concierge will verify that your reservation is properly ticketed and assist with confirming seat assignments for you.
Visit our Concierge homepage for more details.