Booking Flights

Common issues when booking flights with points

• What is a points transfer?
• How long does it take for Membership Rewards points to transfer to the partner airline account?
• I found a flight I would like to book, how do I do this?
• Once I've found a flight I want, how do I book it?
• I thought I was paying for a flight with points! Why do I have to pay taxes, fuel surcharges, and fees on my reward flight booking!
• When should I transfer points?
• Can I transfer points to an account that is not in my name?
• Can I book a flight for someone else?
• Can I change my class-of-service after booking my flight (e.g. move from Economy to Business Class)?
• How do I make a change to my flight or cancel it after I book?
• Help! My flight was cancelled and I don't know what to do!