Do you thrive in a fast-paced startup style environment? Do you enjoy working on a small innovative team that is passionate about helping people solve problems? We are looking for customer success associates, and if that description resonates with you, you could be an excellent fit for our company.
The customer success team is front and center when it comes to helping customers. We’re a tight knit team that work together and cross functionally to improve the experience of our customers. We are doers and customer centric and believe strongly in the power of giving customers the information and tools they need to successfully navigate our product and booking their trips. Above all, your work will impact the way rewards points are maximized, and help people travel better!
We are hiring multiple candidates for this role, with both full and part-time positions available. The starting hourly rates for Customer Success Associates will be $26/hour; specific compensation will be determined based on your level of experience.
What You'll Do
What You Have
Here at point.me we’re devoted to bringing simplicity and clarity to a system that is intentionally opaque. And unlike traditional travel agencies, or even online booking services like Orbitz, Kayak, & Google, we don’t take a fee or commission from the airlines when someone books a flight.
Instead, point.me is on the side of our customers — we work directly for them! We’re an ally that uses our expertise and technology to ensure people travel better, and are never taken advantage of.
Our proprietary algorithm crawls the many hidden corners of the Internet, including those hard-to-search airline award websites to discover the clearest path to maximizing the value of loyalty and credit card points.
Benefits & perks
Join our growing team! Here at point.me we believe in taking care of our team, so that our team can take care of our customers. All employees are offered the following:
Given the nature of our business, we anticipate that all team members will be traveling from time to time, including company trips and off-sites, or meeting with strategic partners. As such, being fully vaccinated against COVID-19 is a condition of employment at point.me. We’ll ask you to send us a copy of your vaccination card in advance of your first day.
We respect the individual needs of employees and are an equal opportunity employer.