FAQ
GENERAL QUESTIONS

We’re a real-time search and booking engine that makes it easy to book flights with points. We are on your side and committed to transparency so you can travel more and travel better. 

We make it easy to:

  • Search for available reward flights across multiple airlines
  • Compare all your flight options and maximize the value of your points
  • Access step-by-step booking instructions to seamlessly purchase a reward flight 
  • Track your points and miles balances in many of the most popular airline loyalty programs

We’ll show you how to use your points to book flights by transferring them to an airline loyalty program. In most cases, we’ll show you options that require considerably fewer points than you might expect. You’ll have all the information you need to compare your flight options and maximize the value of your points.

Glad you asked! The short answer is that there is no practical difference.

Typically loyalty currencies issued by banks, such as American Express Membership Rewards®, are referred to as “points,” while some airline programs, such as Delta SkyMiles® use the term “miles.”

The name has no bearing on how the currency can be used for booking flights.

We offer two services to help you get the best deals with your points: point.me self-serve and point.me concierge. 

The point.me self-service tool is a real time search engine that makes it easy to find and compare flights that you can book with 30+ booking programs. The point.me self-serve tool offers step-by-step instructions to guide you through every step of the process. This is the perfect tool for planning one-way and roundtrip itineraries.


With the point.me concierge, you interact one-on-one with a specialist to construct your dream trip. The concierge will search for the best flights that can be booked with your points and handle every step of the booking process. We highly recommend working with a concierge for complex itineraries, round-the-world trips, hard-to-find rewards, or special occasions such as honeymoons. The concierges can also assist with ‘Mileage Run’ consulting to help you pursue and maintain elite status.

Easy! Just use this form to let us know how we can do better. Thank you for taking the time to share your ideas!

We’re still a work in progress and welcome the feedback! Please report any bugs here.



Please see our hotels page for more information about booking hotel with points or with one of our partner travel advisors. 

We're flattered that you want to refer us and help your friends and family find great deals!

At this time, we do not have a formal referral program for Standard monthly and annual members. Premium members receive five complimentary starter pass trial codes annually to share with friends and family.

 

 

The point.me self-serve tool is available to anyone around the world! While we primarily support US-based credit card programs, we do also support many of the major international airline loyalty programs.

 

On the point.me flight results page, you will see most non-US frequent flyer programs as individual redemption options, regardless of who their credit card partners are. For instance, our members based in Spain can easily see redemptions opportunities bookable with Iberia Plus, and our customers in Japan can find great deals that can be booked with JAL Mileage Bank or ANA Mileage Club. Please see our services page for a full list of the credit card and airline programs we currently support to confirm that you see the programs most applicable to your circumstances.

 

Additionally, members who do hold a points-earning credit card issued by one of our supported programs will usually see relevant transfer options on point.me. For example, members who hold a UK American Express Membership Rewards card will find that we support nearly all of their transfer partners.

 

When it comes, to showing where you can transfer your credit card points specifically, right now our booking instructions only show the steps for the US credit card programs. However, these will still likely be helpful and directionally applicable for cardholders outside the US.

Sure, let's define a few commonly used terms in the world of points and miles.

Term Definition
Airline Alliance A global partnership network of airlines. The major airline alliances are Star Alliance, Oneworld, and Skyteam. Typically the loyalty programs of all airlines within an alliance have the ability to book reward flights on flights operated by other members of the alliance. For example, United Airlines is a member of the Star Alliance. Therefore, United Airlines Mileage Club members can redeem their points on other Star Alliance operating carriers such as Lufthansa, Asiana, Turkish Airlines, and Ethiopian Airlines.
Airline Program / Booking Program An airline-affiliated loyalty program that allows members to earn points and miles and redeem them for reward flights. Typically these programs allow members to redeem for travel on flights operated by the affiliated airline or any of their airline partners. Examples of airline loyalty programs include United MileagePlus, American Airlines AAdvantage, and British Airways Executive Club. See our services page for a full list of the airline loyalty programs we support on point.me
Concierge One of our experienced booking experts with an extensive background in redeeming points and miles for great flights. They are available anytime to assist you with booking a reward flight.
Confirmation Code This is a 6-digit alphanumeric identifier that is typically issued when a flight itinerary has been put on hold or ticketed. A 'Confirmation Code' can sometimes also be referred to as the "PNR" (Passenger Name Record) or "record locator. You will need your confirmation code to manage a booking, select seats, or request special services. In some cases you may need to contact your airline booking program to request the partner confirmation code that can be used to manage the booking.
Credit Card Rewards Points issued by a bank in exchange for spending on a credit card. Typically credit card rewards are highly valuable because they can be transferred to multiple airline loyalty programs. Examples of credit card rewards include American Express Membership Reward, Chase Ultimate Rewards, and Citi ThankYou. See our services page for a full list of the credit card reward programs we support on point.me
Elite Status Typically airlines offer elite status to members who spend a certain amount of money and fly a minimum number of miles or segments with them. Elite status can come with a variety of perks including, upgrades, lounge access, priority boarding and check in, and access to dedicated customer support agents. Examples of elite status designations include 'Delta Diamond Medallion' and 'American Airlines Executive Platinum.' A point.me concierge can offer guidance on how to achieve or maintain elite status.
Layover Typically a layover is defined as a flight connection of less than 24 hours.
Mileage Run The practice of booking an inexpensive flight for the purpose of earning elite qualifying miles that help you reach or keep elite status with an airline. A point.me concierge can assist with identifying mileage run opportunities to earn or maintain elite status.
Mixed Cabin A mixed-cabin itinerary is one that features at least one segment in economy class and another segment in a premium cabin (e.g. business or first). For instance, you may see a short domestic flight in economy class that connects to a longer transatlantic flight in business class. The point.me self-service tool always clearly labels mixed cabin itineraries and provides the approximate percentage of total travel time that is in the premium cabin.
Operating Carriers Refers to the airline company that will operate a specific flight. In some cases, you might book with a loyalty program that is affiliated with an airline other than the operating carrier. For example, you might use United MileagePlus to book a flight where Lufthansa is the operating carrier. You will typically interact with an operating carrier to select seats and to check in at the airport.
Points Transfer Typically a points transfer is an exchange of credit card reward points for those of an airline loyalty program. For example, American Express Membership Reward points can be transferred to programs such as Singapore Air Krisflyer and Delta Skymiles at a 1:1 ratio of 1:1( e.g. 10,000 American Express Membership Rewards can be exchanged for 10,000 Delta Skymiles). Once a transfer has been initiated, it cannot be reversed.
Reward availability Indicates if a reward flight is available on a given flight or a given route. Airlines release a limited number of seats as reward flights and they can be sold out quickly. In some cases, there may be limited or zero reward availability for very popular routes or dates of travel. For instance, reward availability is typically very limited during the summer months on routes between North American and Europe.
Reward Flight A flight that is available to be booked with points. Airlines only allow open up a limited number of seats on any given route to be booked as a reward flight. Additionally, most booking programs will charge some additional taxes and fees to be paid with money in addition to the points required to book.
Reward Hold A feature offered by some airline programs that allows you to hold a reward flight for a limited period of time before ticketing. A reward hold can be useful to guarantee a reward flight availability while waiting for a points transfer to complete. The point.me booking instructions will indicate when a reward hold is possible.
Round-the-World (RTW) Typically a flight itinerary that circumnavigates the globe with crossings over both the Pacific and Atlantic oceans. These can sometimes be specialized 'RTW' tickets or they can be constructed as a series of one-ways. We recommend working with one of our RTW expert Concierges to book these complex multi-stop itineraries.

 

Let us know if there are other terms you want to learn more about. We're here to help!

We are always excited to explore new partnership opportunities as part of our mission to help people travel better. 

To get started, please submit this form to tell us more about you! A member of our Partnership team will respond to you shortly to discuss. 

FINDING FLIGHTS YOU CAN BOOK WITH POINTS

Great question! Searching for flights you can book with points is a little different than searching for flights you might pay for with money, but it’s usually worth the effort! 

Don’t give up if you don’t immediately find the perfect flight to book with points. We recommend trying one or more of these tips:

Be flexible: Try searching for different dates or explore alternative airports and destinations. Alternatively, sometimes it’s worth trying a different class of service. You might be pleasantly surprised to discover that you can fly in business or first class for the same or marginally more points than economy.

Be patient: Reward flight inventory changes rapidly. If you don’t find what you’re looking for today, try again later. 

Don’t wait: When you spot a reward flight that works for you, book it. Reward flight inventory can change rapidly, so we always recommend booking immediately. Note, however, that if you change your mind or find a different flight, you might be subject to airline change/refund fees.

Search one-way: Even if you intend to travel roundtrip, we always recommend searching for your outbound and inbound flights separately. Most airlines allow one-way reward tickets, which means you’ll get better results if you search for the two legs individually. 

Be realistic & creative: Hoping to use points for a last-minute, summer trip with your family of 4 to Europe in business class? While not impossible, this will be a rare find. Most airlines offer only a limited number of reward seats, so using points for large groups can be tough. Consider booking some seats with points and purchasing additional seats with cash or splitting up your group and taking separate flights. 

With point.me you can use points to book flights on 100+ airlines, including the following:

 

Aegean
Aer Lingus
Aeroflot
Aerolineas Argentinas
Aeromexico
Air Canada
Air China
Air Dolomiti
Air Europa
Air France
Air India
Air Mauritius
Air New Zealand
Air Niugini
Air Serbia
Air Tahiti Nui
Air Vanuatu
Aircalin
Airnorth
Alaska Airlines
American Airlines
All Nippon Airways
Asiana Airlines
Austrian Airlines
Avianca
Azul
Bangkok Airways
British Airways
Brussels Airlines
Canadian North
Cape Air
Cathay Pacific
China Airlines
China Eastern
China Southern
Condor
Copa Airlines
Croatia Airlines
Czech Airlines
Delta
Easyjet
Edelweiss
Egyptair
El Al
Emirates
Ethiopian
Etihad Airways
Eurowings
Eurowings Discover
EVA Air
Fiji Airways
Finnair
Garuda Indonesia
GOL
Gulf Air
Hainan Airlines
Hawaiian Airlines
Horizon Air
Iberia
Icelandair
Japan Airlines
JetBlue
Jetstar
Jetstar Asia
Jetstar Japan
Juneyao Airlines
Kenya Airways
KLM
Korean Air
LATAM
LOT Polish Airlines
Lufthansa
Malaysia Airlines
Mandarin Airlines
MEA
Olympic Air
Qantas
Qatar Airways
Ravn Alaska
Royal Air Maroc
Royal Jordanian
S7 Airlines
SAS
Saudia
Seaborne Virgin Islands
Shanghai Airlines
Shenzhen Airlines
Singapore Airlines
South African Airways
SriLankan Airlines
Swiss
TAP Air Portugal
TAROM
Thai
Turkish Airlines
United
Vietnam Airlines
Virgin Atlantic
Virgin Australia
Vistara
vueling
WestJet
Xiamen Air

Please note that this list is subject to change as we update support for additional booking programs. 

Great question! 

All point.me subscribers have the option to manually add their loyalty programs or take advantage of automatic syncing with our partner AwardWallet. This step is totally optional! Your experience will not be negatively impacted if you opt not to add your points. 

Adding your points balances manually or automatically makes it easy for you to see all your points in one place, which can be handy when searching for reward flight.

Additionally, once you've added programs to Your Rewards, you can use the toggle pictured below at the top of the flight search results page to filter the results for only those options you can book with the points you already have. 

Rest assured that we take your security seriously at point.me. The Your Rewards page only displays the information you want to see in one place. We do not have access to your loyalty program accounts or login credentials.

Here's how to get started adding your points balance to point.me

1). Login and select the 'Your Rewards' dropdown in the upper right corner

2. Select the option to sync via AwardWallet or 'Add Another' to add programs manually. 

3. If you choose to sync with AwardWallet, we will forward you to their page for account sign-up and registration. Once that step is completed your account balance information will automatically be synced to point.me

 

Even if you intend to travel roundtrip, we always recommend searching for your outbound and inbound flights separately.

Most airlines allow one-way reward tickets, which means you’ll get better results if you search for the two legs individually. 

A point.me pick is our recommendation for the best overall option to book your selected flight. We make a holistic recommendation based on a combination of our decades of experience redeeming points and the cost to redeem for your flight.

Most flights you’ll find on point.me can be booked through a variety of rewards and loyalty programs. We know it’s exciting to see all the ways to use your points, but also potentially a little overwhelming. Don’t worry! We’ve redeemed billions of miles, so we know the ins and outs of every loyalty program: from ease of booking, change policies and fees, to customer service quality if things go awry.

Remember, we work for you, not the airlines, so we combine 10 of these factors into our proprietary formula, consider the points for an itinerary (including taxes and fees) then display redemption options in the order we’d choose for ourselves. 

In some cases, you might see a point.me pick recommendation for a program that charges more points rank above one that appears less expensive. This is intentional. We believe the best trips start long before departure, and our experience tells us the “cheapest” option isn’t always the best overall value. While we highlight the point.me pick, we always show you all your booking options so you have the flexibility to book with the program of your choice. We're here to support you.

You can use your points to fly with more airlines than you might expect. Most airline loyalty programs allow you to use points and miles to book on their flights and their airline partners. See the table below for a few examples of how you can use your credit card points to access more airlines:

Credit Card Points

Transfer Partner

Select Airline Partners

Chase Ultimate Rewards

United Airlines MileagePlus

Singapore Air, Asiana, & Lufthansa

American Express Membership Rewards

Air Canada Aeroplan

Swiss Air, Austrian Air, Ethiopian Airlines

Citi ThankYou

Air France / KLM Flying Blue

Korean Air, Kenya Air, & Aeromexico

CapitalOne Venture

British Airways Executive Club

American Airlines, Japan Airlines, & Qantas

DinersClub

Virgin Atlantic Flying Club

Delta Airlines, ANA, and Air New Zealand

Brex

Cathay Pacific Asia Miles

Iberia, Qatar, & Fiji Airlines

 

The point.me self-serve engine makes it easy to find and book all these additional flight options to get you to your destination.

Unfortunately reward availability is limited and not always available. We always recommend having a backup date and being as flexible as possible with your dates and destinations.

 See our post on top tips for finding great flights you can book with points.

Great question! Here at point.me, we are committed to transparency, which is why we always aim to display the retail price of a flight along with your options to book the same flight with points. 

We do this for two reasons:  

Maximize the value of your points: There’s almost nothing more satisfying than using very few points to book a flight that would otherwise cost thousands of dollars. We show you the price so you can see how much incredible value you are unlocking.

Give you more options: In some cases it makes sense to book a flight the old fashioned way with money. For example, you might be traveling with a family of four and you can only find three seats you can book with points. In this case, you can purchase one additional seat at the retail price.

We strive to provide the retail price for most tickets found on point.me. However, in rare cases we cannot display a retail price for certain complex or mixed-cabin flight itineraries. For example, you can use points to book a connecting flight itinerary that includes one segment in economy class and the other segment in business class. This same itinerary would not be easily bookable if paid for with money. 


In these cases, we recommend visiting our partner, Skyscanner, to explore options that can be paid for with money rather than points.

When you select ‘first’ as your preferred class of service, we opt to show you both business and first class options. The reason for this choice is that there is no standardized definition of ‘first class.’ Some airlines, such as Delta and United Airlines, market their premium-cabin seats for flights operated within the United States as ‘first class.’ However these same seats can be booked with points at business class prices.

Additionally, many airlines that offer a ‘true’ first class (i.e. first class seats on an aircraft that also has an economy and business cabin) only offer that class of service on select routes. In many cases you may need to make a connecting flight in business class  to access a true first class cabin. For instance, a traveler wanting to fly from New Delhi, India (DEL) to New York City (JFK) on Etihad First Class via Abu Dhabi (AUH) would need to travel in business class from DEL to AUH and then connect to Etihad First from AUD to JFK. 

In most cases, yes. However, the answer will depend on the policies of the airline program you’re using. The vast majority of popular loyalty programs will let you use points to book a reward flight for anyone. However, there are exceptions where a loyalty program might limit you to booking reward flights for registered members of your family or household. We highlight these exceptions in the booking instructions and we can usually find an alternative solution in these cases.

Reward flight inventory can change in a flash! We always strive to show you the most current information. 

This is both good news and bad news. The good news is that this dynamic situation means that if you don’t immediately find the perfect flight, it’s worthwhile to keep refreshing your search in case a reward flight opens up. The bad news is that there is no time to waste! If you find a flight that works for you, we always recommend booking ASAP. 

The answer is - it depends. Some airlines release reward flight inventory up to a year in advance of departure, while other airlines wait until a few days before departure. Practically speaking you should start searching for reward flights as soon as you can. If at first you don’t succeed, keep checking in at least once a day. Persistence pays off when it comes to points!

Airlines release a limited number of seats that can be booked with points. Unfortunately this means that rewards on popular routes can be sold out very quickly or not available.

Some airline loyalty programs offer additional reward flights to elite members or to those who hold co-brand credit cards. 

At the moment, point.me does not display this additional reward flight inventory. This is a feature we will be adding in the near future. Stay tuned! 

BOOKING A FLIGHT WITH POINTS

Another excellent question! In most cases, booking a flight with points requires that you first transfer points to an airline program and then ticket the flight with that airline. We make this entire process easy with step-by-step instructions. Just select the flight you want and let point.me show you how to book.  

Unfortunately, booking flights with points is slightly more cumbersome than paying with money - but it’s a small price to pay for incredible value! Our proprietary booking instructions will walk you through every step of the process from transferring your points to booking directly with an airline program. The overwhelming majority of reward bookings can be completed in 10 minutes or less.

A “points transfer” means that you can exchange your points for the points or miles of an airline loyalty program. Once the points have been exchanged, they can be used to book flights with the airline that you’ve transferred points to or any of their partners. This simple hack is the secret to incredible value for your points.

American Express: A full list of programs where you can transfer American Membership Reward® can be found here.

Chase: A full list of programs where you can transfer Ultimate Rewards points can be found here.

Citi: A full list of programs where you can transfer ThankYou points can be found here.

Capital One: A full list of programs where you can transfer Venture points can be found here.

Brex: A full list of programs where you can transfer Brex points can be found here.

 

 

We always recommend verifying reward flight availability before completing a points transfer. Once completed, a points transfer cannot be reversed. If this all sounds complicated, don’t worry! Once you’ve found a flight, our booking instructions will walk you through every step of transferring and booking.

The great news is that you can often consolidate points from multiple credit card issuers with one airline program to make a booking. For instance, American Express, Citi, and Capital One points all transfer to Avianca Lifemiles. This means you can transfer whichever points you like to achieve the minimum needed to book your desired flight. 

Still don’t have enough points?  In most cases, it’s possible to purchase additional miles or points directly from an airline loyalty program to top up your account. Let’s make that real with an example.

Imagine you plan to travel from Washington D.C to London. Using point.me, you found a fantastic business-class flight that can be booked for just 50,000 Membership Reward® by transferring them to Air Canada Aeroplan. The problem is your current account balance is 45,000 Membership Reward®. 

 

Fortunately, Aeroplan allows members to buy 5000 points for $150 CAD. You can transfer the 45,000 Membership Reward® in your account and then top up by purchasing the additional points you need to book this flight. 

That’s great! When you transfer points to an airline program, you will add to your existing balance. For example, if you already have 10,000 miles with KLM/Air France Flying Blue and then transfer in 30,000 Chase Ultimate Rewards® points, you will have a total Flying Blue balance of 40,000 miles.

Most loyalty programs do require taxes and fees to be paid in cash even for tickets booked with points.  All airline loyalty programs have individual policies about what taxes, fees, and charges are required for reward tickets. At point.me, we always strive to accurately and transparently provide this information so you can make an informed choice about what’s right for you and your travel plans. However, we always recommend verifying the additional taxes and fees directly with the airline program to be sure. 

Some airline website programs have quirks that prevent them from showing the same flight itinerary you found on point.me If you run into this issue, we recommend the following troubleshooting tips:

Troubleshooting Tip #1 - Search by segment: Unfortunately some airline program website’s do not accurately display reward flight itineraries that include connections. We suggest searching for each segment individually to confirm they are available. See our example below for clarity:

Imagine you want to travel on a one-way flight from Hong Kong (HKG) to Los Angeles (LAX). 

  • Using point.me, you find an option operated by Japan Airlines that includes a connection in Tokyo’s Haneda (HND) airport
  • You would like to book this flight by transferring your American Express Membership Reward points to British Airways Executive Club (a program that partners with Japan Airlines)

screenshot_resize_1

 

  • Our booking instructions will direct you to visit britishairways.com to confirm the availability by running your search for HKG to LAX on 3/16/2022. Unfortunately, the British Airways website is not displaying the Japan Airline itinerary you found on point.me. 

Screenshot2

 

  • To resolve this issue, search for each segment individually.
  • First search for HKG>HND on 3/16/2022  to confirm that flight is available in your preferred class of service

Screenshot3



  • Next, search for HND>LAX on 3/17/2022 to confirm that flight is available in your preferred class of service. 

Screenshot4



  • If you are able to find both segments online, you will need to call the airline program call center (e.g. British Airways Executive Club in the example above) to complete the booking by phone. 
  • If you are not able to find the flights, they still may be bookable by phone. We recommend calling the airline program to see if an agent can find the flights. If they can’t, we recommend returning to point.me and finding an alternative option or consider submitting a request to a point.me concierge

Troubleshooting Tip #2 - Give the airline program a call

Another option to confirm reward availability you find on point.me is to contact the call center of the airline program you want to book with. We recommend having the original flight itinerary you found on point.me handy so that you can ask the phone agent to search for the exact flights you want. The agent will be able to confirm if those flights can be booked with points.

If you’re still not able to find the same flights you found on point.me after trying these two tips, please let us know at support@point.me.

MAKING CHANGE TO YOUR FLIGHT BOOKED WITH POINTS

The ability to make changes or cancellation to a reward flight is subject to the reward change policy of the airline loyalty program you used to book the flight, regardless of which carriers are operating your itinerary. We recommend checking the emailed confirmation you received after booking to confirm which program you should contact to make changes/cancellation to your ticket.  We recommend contacting the airline program directly or searching their website for more information.

The ability to change class of service after booking your flight is determined by the airline loyalty program that was used to book, regardless of which carriers are operating your itinerary. We recommend checking the emailed confirmation you received after booking to confirm which program you should contact to make changes/cancellation to your ticket. Most allow a change in class of service for a fee, but there are notable exceptions. We recommend contacting the airline program directly or searching their website for more information.

WORK WITH A CONCIERGE

With the point.me concierge, you work one-on-one with one of our specialists to construct your dream trip. The concierge will hunt down the best flights that can be booked with your points and handle every step of the booking process. Working with a concierge is perfect for complex itineraries, round-the-world trips, hard-to-find rewards, or special occasions such as honeymoons. Additionally, the concierges can help with 'Mileage Runs' to help you pursue and maintain elite status.

Here's what to expect when working with a concierge:

1.You'll submit an award trip request to tell us more about your dream trip and the points you have. You'll submit a non-refundable, $25 good faith fee on our concierge homepage

2. You'll be matched with a concierge who specializes in your destination.

3. The concierge will reach out to you with a summary of flight options for you to select from. Note that these flight options will not reveal the operating carrier and flight times, but will provide useful context to help you make a great choice!

In cases where award availability is limited, the concierges will work with you to come up with creative alternatives or explore other options. 

4. Once you've selected an itinerary and submitted payment for the remaining balance, the concierge will complete the booking on your behalf or offer you step-by-step instructions on how to book yourself.

Visit our concierge homepage for more details. 

 

The Honeymoon Bundle offers end-to-end support to make honeymoon dreams come true! This Bundle is the perfect gift for a couple to eliminate the stress of planning a memorable honeymoon. 

Couples work one-on-one with a specialist to activate a strategy to acquire the right points they need for their dream honeymoon and then full-service assistance with booking. Our concierges are experts in explaining the ins and outs of the world's best business and first-class flights, booking exclusive luxury properties with points, and advising on unique honeymoon destinations to consider. 

The service kicks off with points strategy call, during which the couple will be offered personalized advice on the right strategy to maximize points earning - including how to earn points on wedding expenses. 

Additionally, the Bundle includes a full-service reward flight booking for two individuals and, when relevant, award night hotel bookings. 

We recommend signing up for the Honeymoon bundle as early as possible to maximize the points earning potential and take advantage of expanded reward flight availability. 

The Honeymoon bundle starts at $800 and requires a non-refundable, $25 good faith search fee. 

We know round-the-world trips can be a once-in-a-lifetime experience that requires careful planning. Our specialized RTW concierges have deep experience booking these itineraries. 

Due to the complexity of these trips, concierge pricing for RTW itineraries is determined on a custom basis, with a base price of $200/per passenger and $200 per stop, per passenger. We also require a 50% non-refundable deposit to get started.

To get started, submit your concierge request here. Please us the drop-down selectors to indicate your preferred outbound (start) and inbound (end) dates. You can indicate additional start/end dates for individual legs of your proposed itinerary in the  "Tell us more about you and your upcoming trip" section of the form.

Making changes to a reward flight itinerary can sometimes require restarting the reward flight search process

To cancel an itinerary and process a redeposit of points spent, our fee is $100/passenger for itineraries that were originally booked with one of our concierges and $200/passenger for itineraries that were booked outside point.me.

To search for and book alternative flights with assistance from our concierge team would incur our regular, full-service booking fee of $200/passenger.

MANAGE YOUR ACCOUNT

We know that sometimes travel plans change and you make need to take a break. We are here for you when you're ready to find great deals for future travel. 

To cancel your subscription, please follow these steps:

1. Navigate to 'Settings' (click on your login name in the upper right corner).

2. Select "Plan & Billing" under Account Settings

3. On the Plan & Billing screen click on the purple button that reads "Manage your plan and billing information"

4. On this next page you should see your current plan and next to it you will see the option to either upgrade or cancel your plan.

5. Select the plan you want to change or cancel and click next.

Your subscription will be updated or canceled. All future billing charges will process according to your selection. 

 

 

 

The Starter Pass is activated immediately after sign-up and will remain active for 24 hours. 

Once the 24 hours have passed, you will not be billed again unless you opt for an additional day pass or sign up for one of our monthly and annual plans. 

 

We offer 24/7 online support via email. Our Customer Success team members are real, friendly humans. We love answering your questions and helping you find great deals on flights.

We do not offer phone support because we know we would not be able to offer the same effective help over the phone. We keep our support online for a few reasons:

1). We can see your account details and other information we need to troubleshoot effectively

2). We can collaborate with our product and engineering team to offer you comprehensive support and escalate any issues that require a fix.

3). It's faster and doesn't require putting you on hold

4). Online support allows us to keep previous tickets in our records so any of our team members can offer you great support. 

 

As detailed in our terms of use, we are unable to offer refunds on any of our self-service subscriptions or concierge services. 

However, if you are not having a great experience with any point.me service, please let us know! We will do our best to make it right.