Understanding how the Concierge team works

Whether you're new to points and miles, value your time, or simply want expert guidance, our Concierge team makes it easy to put your miles to good use.

We've found the best of the best, with experience across over 150 countries—including countless flights in first and business class on all major airlines—our team knows the ins and outs of award travel. They are familiar with which airlines and routes to choose (or avoid), the best connections, and how to handle transfer delays. Plus, they know which programs offer the best points value for those looking to maximize their earning potential or achieve elite status. 

  • Best for:  For those seeking a more hands-off experience, Concierge Services connect you with a specialist who will handle every aspect of booking your trip. Or, users who need help earning status upgrades, are interested in tailored runs or who are looking for cost-effective solutions. 
  • Service Options: We understand that everyone’s travel needs are different, which is why point.me Concierge offers multiple services designed to match a range of goals—from booking the best deal, navigating complex itineraries, earning an elite status or how to maximize your points.
    • Full-Service Booking: Users get one-on-one support from a travel specialist who will help design the ideal trip.
    • Mileage Run Service: Users can reach elite status efficiently by designing personalized itineraries that maximize miles and spending.
    • Honeymoon Bundle: Couples receive personalized support to turn their honeymoon dreams into reality—using points to create a memorable and luxurious getaway.
    • Custom Services: Everything from luxury trip planning and points strategy to large group reservations and personalized flight and hotel itineraries.
    • Point Strategy Consultation: Users a personalized approach to earning points that works for you and your budget.

Start planning your trip with any of these amazing services! From expert guidance on using your miles to stress-free booking support, we’re here to help you make the most of your travel points.