---
title: Troubleshooting | point.me Help Center
description: Quick fixes for common issues using point.me, from login problems to search errors.
---
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1. [point.me Help Center](https://connect.point.me/help)
2. [Troubleshooting](https://connect.point.me/help/troubleshooting)
# Troubleshooting
Quick fixes for common issues using point.me, from login problems to search errors.
## Payment Issues
- [How do I handle issues with my payment?](https://connect.point.me/help/what-should-i-do-if-i-have-trouble-making-a-payment)
## My Flights
- [What should I do if my flight is canceled?](https://connect.point.me/help/what-do-i-do-if-my-flight-was-canceled)
- [How do I change or cancel my reservation?](https://connect.point.me/help/how-to-make-a-change/cancel-my-reservation)
- [Can I change my class-of-service after booking?](https://connect.point.me/help/can-i-change-my-class-of-service-after-booking)
## Account and Login Issues
- [Troubleshooting technical issues](https://connect.point.me/help/troubleshooting-technical-issues-point.me)
- [Can I access point.me on multiple devices?](https://connect.point.me/help/can-i-use-point.me-on-multiple-devices)
- [How do I reset my password?](https://connect.point.me/help/how-do-i-reset-my-password)
- [Why isn't my card or loyalty program supported on point.me?](https://connect.point.me/help/why-isnt-my-card-or-loyalty-program-supported-on-point.me)
- [Can I update my email address after creating an account?](https://connect.point.me/help/can-i-update-my-email-address-after-creating-an-account)
## Search Results
- [I can't find the same flight I found on point.me on the airline's site—What should I do?](https://connect.point.me/help/i-cant-find-the-same-flight-i-found-on-point.me-on-the-airlines-site-what-should-i-do)
- [Why don't I see a specific airline on my route search?](https://connect.point.me/help/why-dont-i-see-a-specific-airline-on-my-route-search)
- [Why can't I find availability on a specific airline partner?](https://connect.point.me/help/why-cant-i-find-availability-on-a-specific-airline-partner)
- [Why do my flight options change every time I refresh my search?](https://connect.point.me/help/why-do-my-flight-options-change-every-time-i-refresh-my-search)
- [Tailoring your flight search to match your point balances and loyalty programs](https://connect.point.me/help/tailoring-your-flight-search-to-match-your-point-balances-and-loyalty-programs)
- [Why do I see Business Class options when searching for First Class tickets?](https://connect.point.me/help/why-do-i-see-business-class-options-when-searching-for-first-class)
- [Why am I seeing flight options that require more points than I have?](https://connect.point.me/help/why-am-i-seeing-flight-options-that-require-more-points-than-i-have)
- [My points didn't transfer immediately — what should I do?](https://connect.point.me/help/my-points-transfer-wasnt-instant-what-now)
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- [Just signed up? Getting started with Self Serve](https://connect.point.me/help/just-signed-up-getting-started-with-self-serve)
- [Frequently Asked Questions (FAQs)](https://connect.point.me/help/frequently-asked-questions-faqs#main-content)
- [Memberships & Subscriptions](https://connect.point.me/help/frequently-asked-questions-faqs#memberships-subscriptions)
- [General Miles & Points Information](https://connect.point.me/help/frequently-asked-questions-faqs#general-miles-points-information)
- [Common Questions About Using point.me](https://connect.point.me/help/frequently-asked-questions-faqs#common-questions-about-using-point-me)
- [Concierge Services](https://connect.point.me/help/frequently-asked-questions-faqs#concierge-services)
- [Troubleshooting](https://connect.point.me/help/troubleshooting#main-content)
- [Payment Issues](https://connect.point.me/help/troubleshooting#payment-issues)
- [My Flights](https://connect.point.me/help/troubleshooting#my-flights)
- [Account and Login Issues](https://connect.point.me/help/troubleshooting#account-and-login-issues)
- [Search Results](https://connect.point.me/help/troubleshooting#search-results)
- [Getting Started](https://connect.point.me/help/getting-started#main-content)
- [Credit Card Reward Programs](https://connect.point.me/help/getting-started#credit-card-reward-programs)
- [Setting Up My Account](https://connect.point.me/help/getting-started#setting-up-my-account)
- [Using the point.me Tool](https://connect.point.me/help/getting-started#using-the-point-me-tool)
- [Airline Reward Programs](https://connect.point.me/help/getting-started#airline-reward-programs)
- [Overview of point.me](https://connect.point.me/help/getting-started#overview-of-point-me)
- [Finding Flights](https://connect.point.me/help/finding-flights#main-content)
- [Searching](https://connect.point.me/help/finding-flights#searching)
- [General Information](https://connect.point.me/help/finding-flights#general-information)
- [Booking Flights](https://connect.point.me/help/booking-flights#main-content)
- [General Information](https://connect.point.me/help/booking-flights#general-information)
- [Syncing Your Loyalty Balances](https://connect.point.me/help/syncing-your-loyalty-balances)
- [Pricing & Plans](https://connect.point.me/help/pricing-plans)
- [Award Flight Terms](https://connect.point.me/help/award-flight-terms)
- [Memberships & Subscriptions](https://connect.point.me/help/memberships-subscriptions#main-content)
- [Pricing and Membership Overview](https://connect.point.me/help/memberships-subscriptions#pricing-and-membership-overview)
- [Upgrading My Subscriptions](https://connect.point.me/help/memberships-subscriptions#upgrading-my-subscriptions)
- [Managing Subscripions](https://connect.point.me/help/memberships-subscriptions#managing-subscripions)
- [point.me Services](https://connect.point.me/help/point-me-services#main-content)
- [Points Advisors](https://connect.point.me/help/point-me-services#points-advisors)
- [Concierge](https://connect.point.me/help/point-me-services#concierge)
- [Explore Tool](https://connect.point.me/help/point-me-services#explore-tool)
- [Tips & Best Practices](https://connect.point.me/help/tips-best-practices#main-content)
- [Finding and Booking Flights](https://connect.point.me/help/tips-best-practices#finding-and-booking-flights)
- [Credit Card Strategies](https://connect.point.me/help/tips-best-practices#credit-card-strategies)
- [Point Transfers](https://connect.point.me/help/tips-best-practices#point-transfers)
- [Community & User Feedback](https://connect.point.me/help/community-user-feedback#main-content)
- [User Reviews](https://connect.point.me/help/community-user-feedback#user-reviews)
- [Feature Requests](https://connect.point.me/help/community-user-feedback#feature-requests)
- [Partnerships](https://connect.point.me/help/partnerships#main-content)
- [American Express](https://connect.point.me/help/partnerships#american-express)
- [BILT](https://connect.point.me/help/partnerships#bilt)
- [Work with point.me](https://connect.point.me/help/partnerships#work-with-point-me)
- [Contact us](https://connect.point.me/help/contact-us)
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