How is working with a concierge different than booking with an expert?
Our concierge offering is full service; one of our experts will get all the details about your trip (where you’re flying to and from, when you want to go, how many points you have in which programs, and other preferences) and do all the work of searching for the perfect flights for you. They’ll then email you up three itineraries to choose from and walk you through the transferring and booking process.
Our book with an expert service, on the other hand, is perfect for people who want to find their own flights using our self-service tool but then get expert help for the final steps of transferring and booking. When you select a flight, you’ll see certain flights that offer the option to “book with an expert.” Choose this option, and, for a fee, you’ll be connected with a points pro who will join you on a screen share call to complete the final steps to secure your chosen flight.
Our book with an expert service, on the other hand, is perfect for people who want to find their own flights using our self-service tool but then get expert help for the final steps of transferring and booking. When you select a flight, you’ll see certain flights that offer the option to “book with an expert.” Choose this option, and, for a fee, you’ll be connected with a points pro who will join you on a screen share call to complete the final steps to secure your chosen flight.