At point.me, we understand that booking flights with points can sometimes be complex. That's why we offer the "Book with an Expert" service—an easy way to get live, step-by-step help from our points experts.
What is "Book with an Expert"?
"Book with an Expert" is a service available to our Standard and Premium members that allows you to receive real-time assistance from one of our points experts. Whether you're new to booking with points or just need extra guidance, our experts are here to help you finalize your booking with ease.
How It Works:
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Search for Flights:
- Start by using our real-time search to find the best flight options that suit your needs. This feature is available to both Standard and Premium members.
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Select "Book with an Expert":
- After choosing your flight, look for the option to "Book with an Expert" on eligible flights. If this option is available, click on it to proceed.
- After choosing your flight, look for the option to "Book with an Expert" on eligible flights. If this option is available, click on it to proceed.
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Schedule Your Call:
- Pay the fee for the service and schedule a call with one of our experts. We recommend scheduling the call as soon as possible since fares can change quickly.
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Get Expert Assistance:
- At the scheduled time, our points expert will join you on a screen share call. You’ll receive step-by-step guidance through the entire process, from transferring points to finalizing your booking. (Don't worry—you won’t need to be on camera.)
Who Should Use This Service?
"Book with an Expert" is perfect for:
- Points Beginners: If you're new to using points and need extra guidance.
- Assistance with Final Steps: For those who prefer to find their own flights but want expert help with the final steps.
Cost of the Service:
The "Book with an Expert" service is available starting at $200 per one-way booking (for any number of passengers). This service is exclusively available to Standard and Premium members.
How to Access This Service:
- Upgrade to Standard or Premium: If you’re not yet a Standard or Premium member, upgrade today to unlock this service and let us help you book your dream trip.
FAQ:
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Is the service available for all flights?
No, "Book with an Expert" is only available on select flights. Eligible flights will display the option during the booking process. -
What happens if I miss my scheduled call?
You can reschedule, but keep in mind that availability may be limited and fares can change. -
Can I cancel the service after booking?
Unfortunately, the fee for "Book with an Expert" is non-refundable once the service has been scheduled.
Have a complex itinerary? Try our Concierge Service for more comprehensive travel planning support.