---
title: How to View the Actual Email a Customer Received in Iterable
description: Learn how to view the exact email a customer received in Iterable by navigating their event history and accessing the campaign content preview. Includes step-by-step instructions and troubleshooting tips.
---

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# How to View the Actual Email a Customer Received in Iterable

## When a customer asks about an email they received—like a promo code or campaign—it’s important to confirm what was actually sent to their inbox. You can do this directly from their user profile in Iterable.

 

### 🪜 Step-by-Step Instructions

#### 1. **Go to the User’s Profile**

- Navigate to:  
  **Audience \> Users**
- Search for the **customer’s email** and open their profile

#### 2. **Access Event History**

- In the left sidebar, click **Events \> History**

#### 3. **Locate the Email Send Event**

- Look for the relevant **`Email send`** event
- Click the three dots (`⋯`) on the right side of the row
- Select **“View message”![Event-history-06-25-2025\_03\_43\_PM](https://connect.point.me/hs-fs/hubfs/Event-history-06-25-2025_03_43_PM.png?width=670&height=410&name=Event-history-06-25-2025_03_43_PM.png)**

#### 4. **View the Message**

- You’ll now see a **recreation of the original email** sent to the customer
- This shows the **HTML email preview**, along with metadata like:
  
    - Campaign name and ID
    - Send date/time
    - Recipient email
    - From/reply-to address![-Wallet-Launch-User-Profile-f-be-f-bee-faefaabe--06-25-2025\_03\_43\_PM](https://connect.point.me/hs-fs/hubfs/-Wallet-Launch-User-Profile-f-be-f-bee-faefaabe--06-25-2025_03_43_PM.png?width=670&height=410&name=-Wallet-Launch-User-Profile-f-be-f-bee-faefaabe--06-25-2025_03_43_PM.png)

🟦 *Note: The email shown is a recreation based on the campaign’s original template and the user's profile. It may differ slightly from what the customer received if personalization or real-time data was used.*

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