Check the booking instructions! As a first step, reference the custom booking instructions attached to the flight you found on point.me. These booking instructions will guide you step-by-step to confirm and book your flight. Many airline programs have hidden settings or require specific procedures to book certain partners, but don’t worry; we outline everything in our booking instructions.
Please carefully read and follow the steps laid out in the booking instructions. For example, when searching on an airline website, it’s common to accidentally search for flights you pay for with money rather than points. To search for reward flights on most sites, log in to your airline loyalty program account (example: Delta SkyMiles) and select the option to ‘book with miles,’ book with points,’ or ‘award/reward flights’ before running your search.
Call the airline program. However, if you still can’t find the same itinerary you found on point.me on the airline booking program’s site, give the airline loyalty program a call. You’ll find the airline phone number conveniently listed in the booking instructions for your selected flight! Be sure to have the original flight itinerary you found on point.me handy so that you can ask the phone agent to search for the exact flights you want and confirm they are bookable with points
Many airlines do not service tickets booked with miles through their regular call center, so plan to call their loyalty program number instead. For example, the Customer Service call center for Air Canada cannot help with tickets booked through Aeroplan; instead, you will contact the Customer Service number for Aeroplan.