Do you thrive in a fast-paced startup style environment? Do you enjoy reading fine print, learning the ins and outs of loyalty programs, and finding creative solutions to tricky problems? We are looking for points concierge agents, and if that description resonates with you, you could be an excellent fit for our company.
The concierge team is made up of some of the most knowledgeable miles and points people out there. However, it's not enough to simply love miles and points. In addition to being a crack award-space-hunter you'll need to charm airline phone agents, convince novice travelers to fly an airline they've never heard of, and cobble together combinations of points and cash from multiple sources. Above all, your work will impact the way rewards points are maximized, and help people travel better!
We are seeking multiple candidates for this commission-based role.
What You'll Do
Ultimately, you’ll be assisting customers in understanding their best options for using (and earning) miles and points in a variety of programs.
Key responsibilities will include:
What You Have
We don't have a set schedule, but need to know when you'll be available to take on new requests. Most trips require a few days of back and forth, and it's not unusual for a client to *finally* commit to booking a trip at 8PM on a Friday night. You'll typically be working with 5-10 clients at a time, and there are definitely weeks where everyone wants to book at once, or no one wants to book at all.
Here at point.me we’re devoted to bringing simplicity and clarity to a system that is intentionally opaque. And unlike traditional travel agencies, or even online booking services like Orbitz, Kayak, & Google, we don’t take a fee or commission from the airlines when someone books a flight.
Instead, point.me is on the side of our customers — we work directly for them! We’re an ally that uses our expertise and technology to ensure people travel better, and are never taken advantage of.
Our proprietary algorithm crawls the many hidden corners of the Internet, including those hard-to-search airline award websites to discover the clearest path to maximizing the value of loyalty and credit card points.